SIN Number not working

Hello atiq05,

I love that you're working with the option to set up employees in QuickBooks Online. Whether you're using the Payroll module or just the employee page without setting up payroll, the employee setup does include a field for you to enter the SIN for your employee. I want to make sure this field is working correctly for you and am here to help you get back on track.

If you're working with the Payroll section without a Payroll subscription, you can enter employee information and leave fields like SIN blank if you'd like. It shouldn't give you any errors since this list is just for your reference. When it comes to the Payroll module with a subscription, entering details like SIN, requires a little more precision.

The first thing you'll want to do is confirm with your employee that the information they've given you is correct. QuickBooks Online is designed to recognize if a SIN isn't correct and will give you errors if it's not. If you've already checked with your employee and are certain the number given is correct, the format may be playing a role in whether the system accepts it. QuickBooks Online Payroll handles SINs in the following format: XXX-XXX-XXX. Please ensure you're including the dashes while working with this area.

In the event entering the SIN is still not working, I recommend troubleshooting. Taking steps like clearing cache, using a private browser window, and trying another browser type help ensure QuickBooks Online's cloud is able to effectively communicate and work with the program.

Otherwise, I invite you to contact the QuickBooks Online support team outside of this community forum. Doing so will give us the opportunity to work with you one-on-one, collect the details we need to troubleshoot, and get you back on track. Here are the ways to reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best with this!