Staff receiving message no workforce account after logging in successfully

Hi there, 

QuickBooks Workforce is an easy-to-use online portal that allows your staff to access their pay stubs and tax information. It's important your staff is able to access it and use it without having issues. 

I'd be happy to help get you and your staff back on track ASAP. Before we start, It's important to note that once your employee staff member accepts their invite, you can no longer remove their access to Workforce. Since you mentioned that your staff logged in successfully, I'm curious to know where they're seeing the message. If they're seeing this as soon as they log in, I recommend  logging in using a private/incognito window. If this works, I suggest clearing cache and cookies on your browser  as this fixes most issues the site is having. Here how: 

• How do I clear my browser cache and temporary Internet files?

If this doesn't work, I suggest contacting our support team using this link here. Before contacting our support, check out these helpful resources for more info on Workforce: Invite employees to access pay stubs and time sheets online and QuickBooks Workforce: Access your pay cheques online.

Let me know if you have other questions. I got your back.