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January 2, 2024
Question

Stat pay box is greyed out and won't allow you to input hrs for Christmas & Boxing day?

  • January 2, 2024
  • 1 reply
  • 0 views
After QB's fixed the stat pay from showing time and a half now the field will not allow you to input hrs.

1 reply

January 2, 2024

Good evening, gcjohncurrie.

 

I appreciate you turning to the QuickBooks Community for support. I'd be happy to provide some information on what might be causing the Stat pay box to be greyed out.

 

It may be browsing data that is preventing the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser (Incognito)

 

If the box is still greyed out after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.