Still cannot run payroll. Is there a work around or do I have to put all my data into a new software (not quickbook) to be able to run?

Thanks for bringing this to our attention, erin14.

Let me help share information about running payroll.

Currently, there are reports about running payroll. Our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible. 

With this being said, let me guide you to our Customer Care support, so you'll be added to the list of affected users and receive email notifications as soon as they become available.

To contact us, here's how:

1. Click this link https://help.quickbooks.intuit.com/en_CA/contact.
2. Choose the QuickBooks Product.
3. On the Contact Us page, select a topic.
4. Click on Get Phone Number button to see the support number.

For future reference, I'm attaching some helpful articles that you can use:

• How to run payroll
• How to map the chart of accounts before running payroll
• How to run an off-cycle or unscheduled payroll

I appreciate your patience while the engineers work to resolve it. As always, if you have any other concern about your QuickBooks Online account, please feel free to visit the Community again. I'm always here to help.