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C
CBlue
April 10, 2020
Question

T-Sheets is not launching anymore since the QuickBooks Online update (Desktop App) version 4.1.3. It spins forever. (Windows PC). The T-Sheets mobile app is still working

  • April 10, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesM
April 10, 2020

Hi CBlue,

 

T-Sheets is a vital app which helps you manage your employee's schedule with ease. I know how important it is for you to sync it QuickBooks. Don't worry, I'll be happy to help get you back on track.

 

1. Select Help from the top menu bar (Note: Not the (?)Help menu, but one above it).
2. Select Reset App Data.

 

Doing this helps refresh the Desktop app and it usually fixes most issues. I encourage you to give this a shot. I recommend contacting our support team using this link. Let me know if you have other questions.

C
CBlueAuthor
April 10, 2020

Hello,

Thanks for this tip.  Unfortunately, T-Sheet App is still not launching. Never has this issue before. 

I first tried to clear the Cache (Help menu > Clear Cache). It didn't work. Closed QB and re-opened it. Then I tried Help > Reset App Data. No success so far.

 

When I try to launch the T-Sheet app from QuickBooks, it spins forever. (Waited several minutes).  Maybe a fresh laptop reboot will work... if not, i will indeed contact Support. In the meantime, thanks for the suggestion.

A
adam18
October 7, 2020

I am experiencing the same problem today

PatriciaT
PatriciaT
October 7, 2020

Hi adam18, 

 

Thanks for joining us here. It's important to me that you're able to launch the T-sheet app. If after following the troubleshooting steps shared above by my colleague James you're still unable to launch the app, I'd recommend reaching out to our tech support team. We'll be happy to take a closer look and help you get back on track.

 

Feel free to stop by any time if you have other questions.

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