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Roland B
Jan 30, 2025 5:05 PM UTC
Question

T4 Internet File Transfer Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.

Help, I cannot figure out how to work around this error msg: Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in. 

 

Anyone who has solved the issue please HELP! 

Thanks in advance 

14 replies

Trish_T
Jan 30, 2025 5:31 PM UTC

Hi Roland B,

 

Welcome to Community!  It's essential that you're able to electronically submit your T4 slips to the CRA.  There have been some recent updates, and you can follow this link, to review the Changes to T4, T4A, T5018 XML Filing to CRA.

 

Quickbooks Desktop has now added a field "Representative Identifier (RAC)" to the EFile T4 page.  This is where you will type your RepID and then Submit.  You should now be able to upload the .xml file to the CRA. 

 

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.

 

Feel free to reach back out with any other questions.  We would be glad to help!

tonycwwong
Feb 11, 2025 3:56 AM UTC

Can the QB team specifically advise where we can enter the RepID info the T4page? I can't find it. Thanks.

Alex M
Feb 11, 2025 6:03 PM UTC

Hi there tonycwwong,

 

Thanks for reaching out about your T4 forms. QuickBooks Desktop Payroll is a great tool able to help you pay your employees for the hours they've worked. I can point you in the right direction for assistance with these forms.

 

For assistance with setup for T4 Forms, you would need to reach out to the support team outside of the Community. They'll be able to assist you in making sure all is set up properly for your forms to be generated. You can reach them using the methods outlined in the Intuit Canada QuickBooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here.

lovers
Feb 1, 2025 12:11 AM UTC

I get the same frustrating error.   I am waiting on the phone to speak to a rep to see what is going on.   In all the years efiling I have never run into this issue.  Seems after they revised the web site this has happened.

Diane18
Feb 3, 2025 5:03 PM UTC

Same here.  This is beyond frustrating!  I sign in using Represent a Client so does this means I can't file?

aprl
Feb 13, 2025 7:41 PM UTC

Hi Roland, 

 

Were you able to figure this out? I'm having the same problem, no one at QB can help me. Coming down to crunch time and I don't know what to do.

 

Thanks!

Trish_T
Feb 13, 2025 8:27 PM UTC

Hi aprl,

 

Thanks for joining us here.  To learn more about T4 and Relevé-1 forms in QuickBooks Desktop, click here.  Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop specialists outside this forum.

 

If you have any other questions, feel free to reach out again.  We would be glad to assist!

LJCPA10
Feb 14, 2025 1:06 PM UTC

I file T4 returns for clients using Quickbooks desktop. I received the same error. I had to edit the XML file that QB desktop creates. QB desktop uses the company file client name as transmitter and the client business number as transmitter. I opened the file in Notepad and entered my business number and name as transmitter and my RepID. The file then was accepted with no issues. I see this as a QB problem, not CRA. Can't get through to CRA anyway. 

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