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eliot2
June 27, 2022
Question

Taxes/Payroll, when I "pay" taxes, a ledger entry is not placed in the bank account ledger. There is no transaction to "match" to the actually matching bank transaction.

  • June 27, 2022
  • 2 replies
  • 0 views
I pay my federal payroll taxes manually, always have. I opted NOT to change my method of operation with the recent upgrade.

Now, when I go to Taxes/Payroll and "pay" the taxes, a ledger entry is not placed in my bank account ledger. There is no transaction to "match" to the actually matching bank transaction.

This only stopped working recently.

2 replies

T
Trish_T
June 27, 2022

Hi eliot2,

 

Welcome to Community!  Recording your Payroll Tax payment is important to keep your accounts balanced when reconciling.  However, we are currently experiencing an issue with regards to the transaction not posting in the chart of accounts.  Our Development team is working diligently to fix the issue.  Although we don't have an ETA, you can contact us directly so we can gather the required elements and let you know when the issue has been fixed.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We'd be happy to help!

1
1133
June 27, 2022

I am having the same issue 

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