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Kim_B
January 29, 2023
Question

The net pay doesn't equal the values entered for wages minus taxes and deductions - Ontario

  • January 29, 2023
  • 1 reply
  • 0 views

Any suggestions on how to get around this, i have double and tripled checked my numbers.  It's Sunday and we just signed up for Payroll and have to run it tomorrow, trying to get this done so we can use. Chat is closed today. Any suggestions, our first pay was on January 5th 2023 - Pay Period - 12/17/2022 - 12/30/2022.  It is the Federal Taxes and Ontario TD that is stressing me out.

Thanks in advance.

1 reply

J
JamesM4
January 30, 2023

Hi there,

 

Thanks for reaching out to us here in the Community. Your taxes are a crucial part of your business and it's important you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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