The payroll was processed successfully, but the journal entries were not synced. What steps can be taken aside from calling QBO support?

Hi there, 

Welcome back to the Community. QuickBooks offers a powerful payroll module that simplifies how you pay your staff. I'll be happy to provide more info and guide you on the right path. 

The program makes it easy to record your payroll transactions. In order to achieve the goal you've reached out about, I encourage you to check out the following article that shows you how to:  Record payroll transactions manually so your employee's payroll data can be recorded. 

Let me know if you have other questions by leaving a comment below. I'll be one