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September 23, 2022
Question

Under common pay types, stat holiday pay is greyed out and not checked. How do I "un" grey it so I can pay my employees stat holiday pay? Thank You

  • September 23, 2022
  • 1 reply
  • 0 views
I just started with QB online, if I add a new employee it will let me check stat holiday pay but for all my previous employees that I had before it will not let me check the stat holiday pay box.

1 reply

September 23, 2022

Hey there shantlewis-me-co, 

 

Thanks for reaching out to us here. QuickBooks Payroll is a great tool to have. It allows you to pay your employees the amount of hours worked. It's important that your able to access important parts of payroll. I can point you in the right direction. 

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

 

If you're still unable to access the stat holiday section, I recommend reaching out to the Payroll support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.