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lawrenanne1
January 23, 2024
Question

Understanding PIER review discrepencies

  • January 23, 2024
  • 1 reply
  • 0 views

I received a PIER review from the CRA which lists about half (4) of our employees as paying insufficient CPP, and I'm trying to understand why this would happen when our CPP is automatically calculated by Quickbooks payroll.  The report lists common reasons this might happen (age, top-ups, etc) but none of these consistently apply to these 4 employees and no other.  It was only CPP that was off, not EI, so it wasn't a payment or TD1 deduction listed incorrectly (or it would have shown up as an EI problem as well.)   I would appreciate any insight into this as I am trying to figure out how to keep it from happening again this year.

1 reply

J
JamesM4
January 23, 2024

Hello lawrenanne1,

 

Welcome back to the Community. It's important you get the help you need. Rest assured, I'll be happy to share more info so you're on the right track with achieving your QuickBooks goals. 

 

In order to take a closer look into this, I recommend contacting our support team outside of the Community. A specialist will be able to share your screen and assist you in a timely manner. Here are our contact details below: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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