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JJP08091982
October 3, 2022
Question

Unexplained Errors in Processing Payroll

  • October 3, 2022
  • 1 reply
  • 0 views

This has been an issue for years upon years within the QuickBooks Desktop Premier Accountant Edition program, no matter what year, if I get a new computer, if I delete QuickBooks & re download it really doesn't matter I continuously in every single account I do payroll with have errors that are not explained & are never fixed.  I get through the entire process of payroll to then get to the end to complete to have the system create and error & then kick me out.  I have spent countless hours on the phone with QB with customer service reps that have no clue how to fix the errors to having 1 individual know how to fix it but it only cleared the issue in the moment and it eventually happened again.  This is something on the back end of QuickBooks that I have zero control over & has something to do with the way QB saves its data on computers.  I have sent a multitude of reports into QB to only find out that they are literally just floating around in internet la la land & know one actually reads them.  So for the love of all things protein fix these errors.  I pay 63.00 a month with tax for a program & have been paying for this program since March 2014 & have had this error since about June 2017.  FIX it.   

1 reply

T
Trish_T
October 3, 2022

Hi JJP08091982,

 

Thanks for reaching out here.  Running payroll with QuickBooks Desktop is a great way to pay your staff with confidence.  However, unexpected behavior and error messages can be rather concerning to say the least.  I'd be happy to help!

 

I recommend reviewing this helpful guide with valuable information for troubleshooting Payroll errors, and any additional error types you're encountering while trying to complete your QuickBooks goals. 

 

If the issue persists, please don't hesitate to contact us.  Your success is our number one goal and we'd love to help!

 

 

J
JJP08091982Author
October 3, 2022

Thank you for responding, but based on your response its clear you didnt read the entire post.  The errors in the system are not related to something I can fix they are directly related to QB & the program it self & QB has to fix the error & create an update for users to update the system with.  I can not fix the error from the basic error trouble shooting page & like I mentioned in the post I have spent countless hours on the phone with QB trying to find someone to fix the issue since 2017 & I found 1 individual who new how to clear the error in the moment but did not fix the entirety of the issue.   QuickBooks programming needs to go through the errors & the messages from my account to see what I am talking about as there are probably 100's of messages from my program regarding this specific error.

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