Question

Unsuccessful attempt to upload XML file with 2024 T4 slips

Forum|Forum|1 year ago
January 22, 2025
5 replies
0 views

I'm having trouble filing T4 slips for 2024. I get error message that my repID number doesn't match what is in the XML file. No idea how my redID number would be in a file that comes from QB. Also have had error message that says the transmitter CRA account number in the XML file doesn't match what I used to sign in.

Any ideas? I've tried more than one of my clients, so it isn't an issue with a particular data file.

QuickBooks Accountant Desktop

A

Amanda-B

Hey there, RW2222.

Thanks for joining us here in the QuickBooks Community. I'd be happy to guide you in the right direction.

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

If you have any other questions, feel free to reach back out.

C

cbab

I'm having the same issue as of Monday Jan 27 morning. Urgh.

J

Jayne R

I am having the same problem. There is nowhere in QBD in enter a Rep ID. Not sure if it's a CRA problem or QBD, both of whom are impossible to get on the phone for any assistance.

R

RW2222Author

I tried again yesterday but with no luck. This notification came up here in the QB Community. Hopefully, resolved soon. What a pain. :

Some customers may be experiencing Canada Rev Agency error: invalid characters in entry names on their T4 XML. We are working with Canada Rev Agency to resolve the issue. We apologize for the inconvenience.

R

RemoteController

Any progress on this? I can amend the XML file in notepad but not sure what/how to enter.

J

Jaxm

I am also having trouble but it says 'the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in'. I called CRA and they said my software (QuickBooks) should be updated so I can enter my account number as MM555555 is no longer accepted (nor is 00000). But there is nowhere to update this information. Is there an update coming?

T

Trish_T

Hi Jaxm,

You'll be able to review your QuickBooks Online Payroll information, by following the steps here.

Should you require additional assistance, please don't hesitate to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.

Touch base with us again, if you have other questions. We would be glad to assist!

J

Jaxm

Sorry, I should add, I am using QuickBooks Desktop not online

B

BTDT

I am having the same error message when trying to upload XML file. I talked to Quickbooks support 2 weeks ago and its and issue on their end and they are working on it. They said the will notify everyone once its resolved.

Error: We are unable to process your submission because we did not detect a T619 electronic transmittal record.

T

tax8080

I have followed the latest updates on QBO post and I am getting the following error when I try to submit the XML through Represent a Client:
"Missing mandatory field on the summary - Filer Name".

Has anyone got this error yet? How do I fix this?

N

nouserid2

Please go to Payroll Settings>Federal TAX> Add REP ID

Download the XTML file gain and submit to CRA. This should work.

Hope this Helps.

Have a good one.

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