We need the payroll year to date adjustment.
We are switching from desktop to online and they are not lining up properly. My office manager Alison wanted to switch over because she thought it would be a smooth transition. Not the case! I don't know what is going on with your service department but we have been on the phone everyday for over two weeks and no one knows what they are doing. It has been "escalated" at least 8 times. We need someone that knows how to remedy the problem. We have historical data that won't cross over and the solution is to simply keep desktop and continue to pay for this and online. She gave them the numbers and they were put through by your staff and they put them in incorrectly and now they are saying there is nothing they can do. I don't know if you think we are a large company with unlimited cashflow but we are not. We are a small company and every dollar counts. We want to have someone that understands quick books and how to update our account properly. Please please please! give us a call and give us a qualified person. She has been talking with over 10 different people, put on hold, someone else picks up the phone, etc. It's a vicious circle. While I am writing this Al1sion was told we need the original person that uploaded our original numbers incorrectly and now we need that person to change the numbers? Come on!
Pat McCarthy
