What can we do if we did not receive the payroll verify transfer?

Helloo obhorst,

Thanks for connecting with us here.  Setting up direct deposit with QuickBooks Online Payroll, is a dynamic way to pay your staff with confidence.  When you haven't received the 'test' transactions to the associated account, it can delay your ability to pay your staff on time.  I would be glad to help!

To complete your direct deposit set up, you'll need to re-trigger the test transactions.  Here's how;

1. Open your Settings ⚙️, then Payroll settings

2. Click on the Edit 📝 next to Bank accounts, then select Verify test transaction

3. To reset the test transaction, enter $0.01 in the boxes below and select verify 3 times. Doing this will fail the test transaction and let you add the banking information again.

4. Go back to Payroll Settings and select the Edit button next to the Bank Account field

5. Re-enter the correct bank account information

6. Hit Continue to save changes.

This should trigger QuickBooks Online to send the test transaction to your bank, within 3 business days.

Follow these steps to verify these amounts:

1. From your Settings ⚙️, open Payroll settings

2. Select the Edit 📝 next to Bank accounts, then select Verify your account. 

Note; This option becomes available 24 - 48 hours after the bank account information is entered.

3. Enter the two test transaction amounts in cents only, without a dollar sign. (for example, 47 for $0.47)

4. Hit Verify.

If you have any other questions, please don't hesitate to reach out.  We are always happy to assist!