When clicking on run payroll it automatically refreshes to the employee list page has anyone else experienced this

Hi there, duradevelopments.

There’s already an open ticket about users being looped back to the Employee List when running payroll. Rest assured, our engineers are all hands in working for a permanent fix.

In the meantime, open another tab and enter this link to run payroll: https://qbo-ca.onlinepayroll.intuit.com/payday/harmony/mainEmployee.jsf?istrowser=true&trs=Run+Payroll&xdmVersion=1&xdm_e=https%3A%2F%2Fca.qbo.intuit.com&xdm_c=1442525769811_xdmaddontrowserframe-channel&xdm_p=1.

If you continue to get the same problem, please sign up to the notification list of affected users. This way, you’ll receive email updates about the resolution status.

Since we don’t want to display the company information in a public space, I recommend contacting our QBO Care Team. They can add your account in a secure environment.  

Here’s how:

1. In your QBO company, go to the Help menu to select the Contact Us link.
2. Enter contact support in the field box, and then click on the Let's Talk button.
3. In the contact us window, choose how you want to reach our support: Get a callback or Start a chat.
4. Provide this number to expedite the process: INV-33142.

The investigation also provides the engineers important data they can use to implement a permanent fix.

For free guides, tools, and articles on managing business finances, cash flow, invoicing, taxes and more, please visit the QuickBooks Resource Centre to access them.

Please let me know if I can be of additional assistance. I’m here anytime to help you. Have a good one.