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contact-calgarya
January 3, 2024
Question

When I had a payment disputed for $115.50, they took $140.50. I won the dispute but only got the $115.50 back not the $140.50, is it normal to lose money with disputes?

  • January 3, 2024
  • 1 reply
  • 0 views
Is there some fee I don't know about maybe? It was even strange to me in the first place they took more than the disputed amount.  Not a huge deal just curious why they took extra and then never returned it if anybody knows anything about this.

1 reply

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Amanda-B
January 4, 2024

Good evening, contact-calgarya

 

Thanks for turning to the QuickBooks Community for support. I'd like to make sure you get the support you need. 

 

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting in order to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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