WHEN WILL I BE ABLE TO ACCESS QUICKBOOKS? TRYING TO DO PAYROLL. THANKS

Hi there, 

Having quick and flexible access to your QuickBooks Online account is an essential component to using a cloud-based program. I know how important it is to have access to your payroll module in order to submit your pay run on time to get your employees their cheques. I'll help explain a few troubleshooting steps you can try if you're having trouble accessing your account. 

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

If you're still unable to access your account, please reach out to our tech support team so an agent can investigate this further. 

Have a great day.