Why am I getting an error message when update an employee's vacation policy? I have signed out and back in multiple times.

Hi there, 

QuickBooks Online makes payroll a breeze, and allows you to easily enter employees and set up their vacation policies. Running into error messages is never fun, and I know how important it is to be able to edit your employee's vacation policy. I'd be happy to share a few troubleshooting steps you can try in order to resolve this issue. 

The error message, "We hit a snag", can often be resolved with some typical browser troubleshooting steps. Sometimes the stored Internet files in the browser can build-up and cause bugs in the background of the websites you're visiting. Try clearing the cache and cookies in your web browser by following the steps here: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers.

If you're still running into issues, I'd recommend touching base with our tech support team so an agent can take a closer look at what may be happening. I'm confident our team will be able to sort this out for you.

Have a great day.