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February 19, 2024
Question

Why am I not able to see any of my employees in payroll section and I am not able to run payroll for my employees

  • February 19, 2024
  • 1 reply
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Original commenter did not share additional details

1 reply

February 20, 2024

Hi there, 

 

Thanks for connecting with us here. I'll be happy to assist you with being able to see your employees in the payroll module in QuickBooks. 

 

To get started, I recommend checking to see if you're logged in as the Admin user. You may be logged in under a user role that doesn't allow access to the sections in question. In case you're experiencing browser-related issues, I suggest clearing cache and cookies. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. I encourage you to learn more about user roles in QB using the following article with more info about: User roles and access rights in QuickBooks Online

 

Let me know if this info helps. I'll be one message away in case you additional further assistance.