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February 23, 2024
Question

Why are Wagepoint payroll entries not posting anymore?

  • February 23, 2024
  • 1 reply
  • 0 views
Wagepoint payroll journal entries used to post automatically (imported from Wagepoint). They aren't any longer, requiring me to manually create a journal entry.

1 reply

February 23, 2024

Hi danton-southcity, 

 

Welcome to the Community. It's essential that your payroll journal entries are recorded correctly to keep track of your books. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

Based on what you've described, I encourage you to reach out to our customer support team. They'll be able to take a closer look at your account regarding this. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

 

Let me know if you have questions, I'll be happy to help.