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December 14, 2023
Question

Why aren't Payroll transactions matching the bank feed anymore?

  • December 14, 2023
  • 1 reply
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1 reply

December 14, 2023

Hello GolferGirl, 

 

Welcome back to the Community. I'll be happy to assist you with matching your transactions so you can continue to navigate the program with confidence.

 

To get started, could you confirm if you're seeing any error codes on your Banking screen? I trust that you're following the steps steps when matching transactions in QuickBooks, however, for mutual reference here are the steps on how to do that:   

  1. Locate the transaction in question with the Match option in the Action column.
  2. Note the DateDescriptionPayee, and amount spent or received.
  3. Click on the downloaded transaction to expand the view.
  4. From here, review the Matching records found in QuickBooks.
  5. Click on the link next to each match to get more information.
  6. I'd recommend checking to make sure you've got the correct match. This includes reviewing the Deposit to, Payment method, and Bank account fields on forms for the existing transaction in QuickBooks.
  7. If this is the correct match, close the open transaction.
  8. Select Match.

If you can't find a match, here are some reasons why that could be: 

  • The transaction has not been reconciled.
  • The transaction was entered using the same bank account.
  • The transaction has not been previously matched to another bank downloaded transaction.
  • If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).

I encourage you to check out this helpful article with more info on how to: Categorize and match online bank transactions in QuickBooks Online. Feel free to ask other questions, I'm here to help.