Why can I not view and print out a Report called Payroll Summary... the page is blank and last payroll it looked different as well.

Hello user22472,

Thanks for bringing this to my attention and taking a moment to describe the issue you're running into when trying to run and print the Payroll Summary report in QuickBooks Online. It's important to me that you have access to this report and the details it contains, and I'm here to help you get back on track with this.

When you run into these kinds of issues with QuickBooks Online, where something isn't displaying properly or is a blank page, it can often be chalked up to a cache, browser, or Internet-related issue. Because of that, I have a series of troubleshooting steps that I recommend you go through to see if they resolve the problem.

• Clear browser cache if using a browser
• Try a browser if using the QuickBooks Online app for Windows/Mac
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

I've seen the kind of issue you describe of the page being blank for that report when using the QuickBooks Online app for Windows/Mac, so if that's what you're using, please switch to a browser instead. This is particularly important now that the Windows/Mac app has been discontinued and is no longer supported.

If you are using a browser, however, and have tried all the steps I've just mentioned, please don't hesitate to connect with our support team to do further troubleshooting to get to the bottom of this. Here are the ways you can reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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We're here to help!