Why can’t I access employee info on this app??

Hello rockinplumber-ho,

Great question! I love that you're not only using QuickBooks Online Payroll, but that you're also looking to benefit from the QuickBooks Online mobile app to get your work done. I can absolutely shed light on what's going on and share some suggestions for working with your payroll data in QuickBooks Online.

QuickBooks Online's mobile app is designed with on-the-go data entry like invoices and bills in mind. Given that, it doesn't have the full features that you'd see in the browser or Windows/Mac app environment. Payroll is one of the features that's not included in the mobile app since it's a bit more of an involved process.

What you can consider when you need to work with payroll data is using a mobile browser on your device or waiting until you have access to your computer or laptop to work in a browser or the Windows/Mac app again. These will give you the opportunity to have close attention to detail that's often needed when running payroll.

You're also welcome to submit feedback to our product development team if you'd like them to consider the option for Payroll while using the mobile app. You can submit feedback directly in your mobile app, typically found via the settings section, or you can submit feedback via browser or the Windows/Mac app following these steps: How do I submit feedback? The feedback is forwarded to the team for their review.

I hope this helps! Don't hesitate if you have further questions. :)