Why did my payroll not deposit to accounts

Hello leedem3-hotmail-,

Welcome to Community!  I can understand your concern when your staff hasn't received their funds with QuickBooks Online Payroll.  I would be glad to help!

It's essential to ensure the direct deposit has been set up accurately to ensure a positive outcome when processing payroll.  In addition, there are a few reasons that can impact the direct deposit; 

• The employee's bank account information was entered incorrectly.
• Issue with the employee's bank.
• The check date falls on a weekend or holiday.
• Payroll was submitted after the cut-off time. When it happens, the payroll will be processed on the next banking day.

For the first two reasons, the bank usually rejects the transaction and funds are returned to the employer's account. This process takes 2-3 business days to complete after the pay date.

If the employee still did not receive the funds after the settlement date, I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. so they can do a direct deposit trace.

If you have any other questions, feel free to reach out again.  We would be happy to help!