Why did vacation policy get turned on automatically this month? And everyone was given the same (incorrect) policy???

Hi LaterWhen,

I know how these kinds of program errors can serve to cause you more work since you'll need to make corrects to your employee setups and potentially even pay runs if this wasn't caught before a pay run was complete. It's important to me that we get to the bottom of what happened and why vacation policies were activated in QuickBooks Online Payroll when you didn't intend them to be.

The first thing you can do to check on this is review the QuickBooks Online audit log to see if any changes were made to your employees for payroll. The audit log shows you activity to your account, where in the program the activity took place, and whether it was a user or the system that made the change. Learn more about it here: Use the audit log in QuickBooks Online

If that doesn't shed any light on the situation, I invite you to contact the QuickBooks Online support team outside of this community forum so that a member of our team can collect your account details and verify account activity from our end. We may be able to see what happened here, and whether it was something someone changed manually or a glitch in the system. If there are corrections that you still need to make, the team member can walk you through it during the conversation as well.

There are a few ways to reach out, which you can choose from below.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Don't hesitate to give us a shout. We're here to help!