Why do i have a banking transaction for payroll taxes that wont match?

Hi there martha34,

It's vital that all your payroll transactions be entered correctly so that your books can be well balanced. QuickBooks Online is a great tool able to import transactions from various banks in order to help you match them to transactions in your books. I can provide some information about matching.

One thing to make sure to check is that the account which is connected to the bank feed is the one you chose to affect when creating the payment in the books. In order to see if it's affecting the right account, go to the Accounting section, then Chart of accounts. Click on the Account history next to the account you have connected to the bank, then scroll to find the transaction. From here, if you do indeed find that the transaction is included in the right account, make sure that it hasn't been reconciled, as transactions already reconciled can't be matched. If it does have an R, you can click on the R until it disappears, then save. You can then go to match the transaction, but you'll have to come back here to click in that same box to add the R again so that the transaction will be reconciled once more.

If you have any other questions, feel free to reach out here.