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January 16, 2024
Question

Why do RL-1 forms and Summary show 2022 as athe tax year on the Review screen?

  • January 16, 2024
  • 1 reply
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When I review my RL-1 Summary and tax slips for 2023 they show 2022 for the tax year

1 reply

January 16, 2024

Hey there, sb696969.

 

Thanks for reaching out to us here. I'd be happy to help.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend trying these troubleshooting steps to see if this helps resolves the issue.

 

1. Clear cache and cookies.
2. Switch to a different browser.
3. Try a private browser (incognito)

 

If the issue persists after trying the steps provided above, I recommend reaching out to the support team outside of the Community. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.