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ncoc-books
June 27, 2022
Question

Why doesn't my payroll tax payment not show on my chequing account?

  • June 27, 2022
  • 1 reply
  • 0 views
While doing my May bank reconciliation, I found that my payroll tax due need to be recorded. I went ahead and did it and made sure to record actual payment date.  After that, I was expecting for the payment to show in my May payments, but it didn't.  I tried deleting the payment and then re-doing the payment several times, but it still wouldn't show on my chequing account payments.  Help!

1 reply

T
Trish_T
June 27, 2022

Hi ncoc-books,

 

Thanks for reaching out here.  Welcome!  It's important that your payroll tax payment is recorded in QuickBooks Online to keep your accounts aligned.  However, we are currently investigating an issue with regards to the transaction not posting in the chart of accounts.  Although our Development team is working diligently to fix the issue, we don't have an ETA.  If you'd like to receive a notification when this has been resolved, please contact us directly so we can gather the required elements and let you know when the issue has been fixed.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We'd be happy to help!

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