Why hasn't my refund gone through despite saying paid?

Hi vutomatik-gmail-,

Thanks for contacting us here. QuickBooks is a versatile program that helps you get ahead with your work. I'll be happy to steer you in the right direction so you can get back to doing what you love. 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you get to the bottom of this ASAP. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.