Skip to main content
August 13, 2023
Question

Why is cpp nor being deducted from two employees

  • August 13, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

August 14, 2023

Hi todd.tuddenham@g,

 

Thanks for reaching out to us here.  It's important that your employee calculations are accurate in QuickBooks Online Payroll.  I'd be glad to help!

 

The Canada Pension Plan is a mandatory deduction for employees between the ages of 18 and 70.  When CPP isn't calculated for an employee, you'll want to ensure they meet the criteria as set out on the CRA website.  CPP contributions will stop being deducted when the employee's annual earnings have reached the maximum pensionable earnings, or the maximum employee contribution.

 

Should you require additional assistance, please don't hesitate to contact us.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We'd be happy to assist!