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tony177
March 16, 2025
Question

Why is Payroll Tax filing function not working? If i dont pay it this weekend I will have to pay penalties.

  • March 16, 2025
  • 3 replies
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Original commenter did not share additional details

    3 replies

    Jelayca V
    March 16, 2025

    Incorrect setup, missing information, or browser-related issues are factors affecting the payroll tax filing function, Tony. I know how important it is for this feature to work seamlessly, so let me elaborate on this further and share some fixes.

     

    Please double-check that your payroll settings are configured correctly, particularly the filing deadlines for your payroll taxes. Also, please ensure that all employee information is complete and accurate. This includes Social Insurance Numbers (SIN), addresses, and tax details. Any missing or incorrect data can impede successful tax filings.

     

    If everything appears to be in order and the issue persists, we can use an incognito window to access the product with a clean slate as this could be a browser issue. Depending on your browser, you can use the following shortcuts:

      

    • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari: Command + Option + P

     

    If it works, please return to your regular browser and clear the cache for a fresh start. Alternatively, you can switch to other supported browsers.

     

    For effective record-keeping, you'll want to archive past payroll forms. Doing so will make it easy to access important information when needed.

     

    Please don't hesitate to contact us if you have further questions about payroll taxes and filings, Tony. We, in the Community, are here to help.

    tony177Author
    March 17, 2025

    Filing our payroll tax is not appearing at all for the month of Feb which is due March 15th. It normally just appears with reminders. Previous months are in the archive. I cleared the browser data and cache without any change. This a ridiculous as I have not made any changes.

    EduardA
    EduardA
    March 17, 2025

    I can only imagine the stress you're experiencing as you work to ensure timely tax filings and avoid penalties, tony177. If you haven't seen any error messages while accessing the payroll tax filing option, I strongly suggest reaching out to our live support team. They can dive into your account details and help figure out what might be going wrong.

     

    Here's how you can get in touch with them:

     

    1. Click on the (?) Help icon.
    2. Select the Search tab, then enter 'live support' in the Search questions, keywords or topics field.
    3. Hit Contact Us and choose either the Chat or Callback option.

     

    Before you reach out, it's a good idea to check their availability hours to ensure you can get through them successfully. And if you decide to call, having your account information handy will make things smoother.

     

    Additionally, to verify that all transactions for the tax period are properly recorded, you might find this article helpful: Reconcile an account in QuickBooks Online.

     

    Good luck with your tax preparations! Remember, the Community is always here and ready to help if you need anything else.

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