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September 4, 2019
Question

Why is QB Online so problematic with payroll taxes compared to my years with desktop? Ugh. I'm paid up. Won't let me run payroll tax coming up.....I'm paid up?

  • September 4, 2019
  • 1 reply
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1 reply

AddieC
September 4, 2019

Hello, 

 

I'm glad you're reaching out for support here in the Community. I'm here to help turn this experience around for you and ensure you're able to submit your taxes with ease. 

 

Paying your taxes for Payroll is very important to a small business owner. While QuickBooks Online is quite different from QuickBooks Desktop, the Online version is designed to handle your Payroll Tax needs in a user-friendly way. 

 

The troubleshooting steps to try will depend on whether you're using Standard or Advanced Payroll. The steps will also depend on what's stopping you from completing the task you want to complete with your payroll tax. For example, if you have an error message, a spinning wheel, etc. In this case, we'll need a bit more information to move forward.

 

If you'd like to work with me directly to resolve this issue, please contact me through our social media channels on Facebook, or Twitter. My team is available from Monday - Friday, 9am - 8pm EST. I'll keep an eye out for your message.

 

Alternatively, you can contact our tech support agents by calling 855-253-1536 from Monday - Friday, 9am -8pm EST, and Saturdays 9am - 6:30pm EST. 

 

You're also more than welcome to add additional information in the comments section below. I'm confident that with a few more details, I'll be able to get you on the right track. 

 

Cheers.