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January 15, 2021
Question

Why isn't my payroll amounts matching in the banking screen? I can see my payroll amounts but it doesn't let me "match" them to anything.

  • January 15, 2021
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1 reply

January 15, 2021

Hi cbrandonleon,

 

Welcome to the Community! It's great to see that you're making use of QuickBooks Online's bank feeds function to reduce manual entry and keep your books in order. It's important that you're able to match all of your bank transactions. I can help shed some light on what may be happening. 

 

While in the matching screen, you can change the date range as well as filter the transaction type. Try adjusting the date range and make sure that "all" transactions are selected to ensure that the program displays all potential match items. For more information on matching, check out this Community article: Categorize and match online bank transactions in QuickBooks Online

 

If this doesn't work, the payroll entries may have been previously matched to unrelated transactions. I recommend going to the Reviewed tab of this bank account from within the Banking menu and checking to see if the payroll amounts show up there. If they are, you can click Undo to unmatch the items, sending them back to the For Review screen. From there, you can match them to the proper bank transactions. You can learn more about that in this article: Unmatch downloaded bank transactions or move them to another account

 

Alternatively, try going to Accounting > Chart of Accounts > then locate the bank account and select Account History. Once there, locate the payroll entries that the system generated when you ran that payrun. If the transaction already has a green square icon in the column between the Deposit and Tax column, then that confirms they were already matched to something from the bank feed. You can then go unmatch them in the Banking menu. 

 

I hope this helps, let me know if you need any further assistance!