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stephy1
Nov 9, 2023 5:10 PM UTC
Question

Why the new Stat pay - average daily wage pay type stated hours are insurable but no space to enter hour?

Original commenter did not share additional details

    30 replies

    JamesM4
    Nov 9, 2023 5:17 PM UTC

    Hello stephy1,

     

    Thanks for connecting with us in the Community. It's important you're able to enter the hours without running into issues. Don't worry, I'll be glad to share helpful tips that can help you get back on track in a timely manner. 

     

    I suspect this may be a browser-related issue that's causing the discrepancy you're experiencing. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies.

     

    Give this a try and let me know what happens. I'll be here in case you have other questions. 

    stephy1Author
    Nov 9, 2023 5:29 PM UTC

    I did it, it did not help.

    The issue is there is no space to enter hour.

    The setup for that pay type is to enter an amount instead of hour.

      JamesM4
      Nov 9, 2023 5:32 PM UTC

      Glad to hear back from you. For visual reference, could you send me a full screenshot showing he screen you're referring to? Feel free to cover personal info on the screenshot and also make sure the URL of the site is showing at the top. 

      Vanessa1231
      Nov 14, 2023 4:12 PM UTC

      Yeah this is not good at all - where exactly did users of QBO get notified of this update? This almost cost me over $2000, but thankfully one of my staff noticed before I could no longer edit paycheques. I think it is pretty shady to be updating a line item that is already in use without a very clear notification to end users. And now I have nowhere to record the hours they worked, only a dollar amount? You are making things harder for us, not easier.

        Mabel_BC
        Nov 14, 2023 4:24 PM UTC

        The people who make these changes are not experienced accountants nor bookkeepers, nor actual users of QBO on a daily basis. So sad.

          JamesM4
          Nov 14, 2023 4:30 PM UTC

          Your feedback on this is important to us. It's vital your voice is heard and I'd like to steer you in the right direction. I encourage you to send feedback about this to our engineers by clicking on the Gear icon > Feedback. However, if you'd like to inquire more about this pertaining to your account, I recommend reaching out to our support team here. 

          TiffanyFrancis
          Nov 15, 2023 5:00 PM UTC

          This is an absolute mess. Thankfully my truthful employee contacted me and gave me the heads up that the stat pay was 1.5 time. WHY WOULD QBO DO THIS.

           

          Also, how unprofessional to make this change without a huge warning and communication. And now I am supposed to have to calculate each employees daily Stat pay rate in total and plunk that in to my payroll? Talk about inefficient....

           

          PLEASE FIX THIS!!! 

            Mei Combas
            Nov 16, 2023 11:38 PM UTC

            Same thing happened to us. When QBO is going to fix it?

            Mei Combas
            Nov 17, 2023 7:38 PM UTC

            Hi there,

             

            Thanks for your report. I logged in my QBO, clicked "help"-contact us-live chat. The rep will report this to the engineer and hopefully it will be fixed soon. 

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