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evanworksonproje
May 3, 2019
Question

Will my employees receive their direct deposit on time, even though my bank has not been debited as of 11:10pm local time, and the payroll typically transfers at 12am?

  • May 3, 2019
  • 1 reply
  • 0 views
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1 reply

C
Catherine_B
May 3, 2019

Hello there, evanworksonproje. 

 

As long as you submitted payroll before the cutoff time, it will post in your employees bank account on the said paycheck date. Cutoff time is at least two banking days before 5 PM Pacific Standard Time (PST). 

 

However, I would still recommend contacting our payroll support team to trace the status of your payroll. Go to the Help ( ? ) icon, then, select Contact us. Enter your concern about payroll through direct deposit and then click Let's talk. Choose the Get a callback option to connect with our live agents. 

 

You'll also want to check these guide articles for more information about direct deposit: 

I'm here to help you if you have additional questions. Have a good one! 

E
evanworksonprojeAuthor
May 3, 2019

Hi Catherine,

Thank you for your thorough reply!

As of now, the funds have yet to leave my account, and Quickbooks has the pay date scheduled for May 3, 2019. The status of the direct deposits on Quickbooks says "Processed", yet my balance remains unchanged.

Should I be concerned?

 

Thank you!

C
Catherine_B
May 3, 2019

Thanks for getting back, evanworksonproje. 

 

As long as the status is Processed the direct deposit information has been transmitted to your employees' bank. You can also give us a call for us to check your account if funds were already debited. 

 

You'll also want to check out this article that will help you identify the meaning of your paycheck statuses: Direct deposit for Online Payroll. Go to the Bank accounts section and view the details on How do I check the status of a check for an employee?. 

 

Always know the Community is always here to help you with your concerns. 

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