YTD values are not pulling over when I run payroll

Hi westcoastcustomt,

It's great that you've chosen QuickBooks Online Payroll to manage your employee data and pay runs. Since making sure the module is calculating and showing you the information, such as YTD values, is an important part of accuracy for your books and keeping your employees informed, I want to make sure that the module is working correctly when you run payroll.

Typically when you set up payroll, include and prior payroll information for YTD, the program should sync these details automatically. From time to time, there's a hiccup and things get out of sync. In those instances, our support team may be able to help. To find out if there's a way for us to get things back in line, a member of our team will gather your account details and review the information from our end to find out what the options are. In order to do the while securing your personal data, reaching out beyond this public community forum is the way to go.

There are a few ways to get in touch with us privately, as outlined below. Please choose whichever works best for you and give us a shout.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Wishing you the best with this!