Hi I keep getting old BPAY expenses coming up when I reconcile. They are coming from 2017,2018 how do I stop this?

Hi brentreid86,

When reconciling, you will see all transactions in and prior to that time frame that have not yet been reconciled, or were previously reconciled and are now showing up as unreconciled due to changes to the transaction. You will need to determine what these transactions are for and if they are required to be reconciled or do not need to be in your books. As an example, if an expense has been entered twice by mistake (once from the bank feed and once from manually creating an Expense), you may be seeing the second entry in the Reconcile screen as it has not been reconciled, and this can then be deleted if not required. 

I would first suggest reviewing the Account History in your Chart of Accounts:

1. Go to the Accounting tab, then Chart of Accounts.
2. Locate the account in question and select Account history.
3. Filter to the date range(s) you are seeing these transactions in using the 'funnel' icon above the Date column. Take a screenshot for reference, or press the 'Print' icon above the Balance column to open this report in a new tab.

Then compare this to your reconciliation:

1. Go to the Accounting tab, then Reconcile.
2. Select the account, and resume reconciling. Compare the report to your reconcile screen. If you see two identical transactions on the report but only one marked with a R (reconciled status), you may be dealing with a duplicate. If that's the case, you can select the unreconciled transaction on the Reconcile screen, select Edit, then More and Delete to remove it from your books and stop it from coming up in the future.
3. If these are transactions entered into the books prior to when you first started reconciling, but are still legitimate transactions, it is up to you whether or not you keep or remove these. As long as they remain unreconciled, they will continue to show up when you do a reconciliation.

This is how you can remove unreconciled transactions. If you have further questions or are editing previously reconciled transactions, please feel free to reply as I'm here to help. Alternatively, I would encourage you to reach out to our Support Team on 1800 046 038 so they can get eyes on what you are doing and provide further assistance.

-Kass