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August 29, 2020
Question

PREVIOUSLY I COULD TICK OFF AMOUNTS WHILE GOING THROUGH RECONCILATION PROCESS. WHAT HAS CHANGED?

  • August 29, 2020
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1 reply

Adrian_A
August 29, 2020

There are no changes when reconciling an account, chef69.

 

You may be experiencing a browser-related issue. With that being said, let' run some troubleshooting steps to determine what's causing the issue.

 

To start with, we can try using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

 

You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to modify the reconciliation page, we can go back to your main browser and then clear the cache. This step resolves most browser-related issues. 

 

Alternatively, you can use a different supported browser.

 

I've also added these references as your guide when reconciling:

 

 

 

Let me know how these troubleshooting steps work on your end. Take care!