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October 12, 2023
Question

Advanced Search functions are not working, dulls the search button and nothing populates. Any ticket made for this issue?

  • October 12, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

October 12, 2023

Hello tristalgrey,

 

Welcome to the Community. I can see the importance of being able to search for your transactions using the search function in QuickBooks.  Rest assured, I'll be happy to assist you so you can get back to doing what you enjoy the most. 

 

Based on the details you've provided above, I suspect this may be a browser-related issue. In order to fix such issues, I recommend clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. If you're still having issues after verifying the info above, I recommend contacting our support team so they can take a closer look at the issue. You can contact our support team using the details below:

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.

If you have any other questions, feel free to reach out here. I've got your back.