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J
jb178
October 6, 2020
Question

Allocate payments

  • October 6, 2020
  • 1 reply
  • 0 views

I might be being dim - but I am trying to allocate a payment against a payroll journal - and it tells me that it has already been allocated.  How do I find what has been allocated against this journal.  Ie Journal total is £500, but it only has an open balance of £325 - so how do I find out where the missing £175 has been paid from?  Thanks

1 reply

L
LauraAB
October 6, 2020

Hello jb178,

 

Welcome to the QuickBooks Community! It's great to have you with us and I'm excited to see that you've chosen QuickBooks Online to manage your books. I want to make sure you have the answers you need for your payroll journals and payments.

 

I see that you've noted your transactions are in British pounds, so I suspect you may be using the QuickBooks Online UK version of the software. You've currently posted in the Canadian QuickBooks Community, but don't worry! I'll show you how to switch to connect with the Community support for your product.

 

The easiest way to change which Community you're posting in and reviewing articles from is to click the flag icon at the top of the page and then selecting the one you need. Here's a direct link to the UK Community as well: UK QuickBooks Community Forum

 

If you are using a Canadian version of the software and your currency just happens to be in British pounds, I can go over how journal entries work. A journal entry is a one-time transaction, showing the money movement between accounts in your books. That being said, there shouldn't be any need to allocate a payment entry against it.

 

Having a bit more details about what you're trying to do may help in this situation, and you're welcome to share more in a response below. Keep in mind that as a QuickBooks Team member for Canada, I only have the knowledge to help you with the Canadian version of the software. If you are using the UK version, please start a new thread in the UK Community I linked above.

 

Wishing you the best with this!

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