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grantcowan
June 14, 2019
Solved

Bill still shows as outstanding after paying through pay bills.

  • June 14, 2019
  • 1 reply
  • 0 views

When looking on vendor, it shows the bill and payment, however they don't appear to be linked.  If I look on the payment transaction, it references the bill, however the bill still shows as outstanding.

Best answer by grantcowan

Resolved! - This vendor only sends a month-end statement.  The most recent statement I was paying had a charge and a credit.  I entered both through the enter bills window (credit as a negative number).  I deleted this original transaction and payment and entered things as two transactions (one bill and one credit).  I then paid the bill and applied the credit when paying the bill and everything seemed to work correctly.

 

Thanks!

1 reply

SophiaAnnL
SophiaAnnL
June 14, 2019

I'll help you link the payment, grantcowan.

 

This usually happens when the bill is not checked on the payment. To link the two transactions, you can follow these steps:

  1. From the vendor's profile, open the Bill Pmt-Check.
  2. Go to the Bills Paid In This Transaction section at the bottom.
  3. Make sure that the bill has a check mark under the Pay column.
  4. Click Save & Close, and then click Yes when prompted.

Once done, you'll notice that the payment is now linked to the bill and the vendor doesn't have an outstanding balance.

 

But if the same thing happens, I'd suggest running the Verify and Rebuild Utility tool. This will automatically detect what's causing the issue, and will give you the corresponding troubleshooting steps.

 

Please let me know if the payment is successfully linked. Thanks.

G
grantcowanAuthorAnswer
June 14, 2019

Resolved! - This vendor only sends a month-end statement.  The most recent statement I was paying had a charge and a credit.  I entered both through the enter bills window (credit as a negative number).  I deleted this original transaction and payment and entered things as two transactions (one bill and one credit).  I then paid the bill and applied the credit when paying the bill and everything seemed to work correctly.

 

Thanks!

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