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S
SociisDesign
October 31, 2021
Question

Billable hourly rate - incorrect on invoices

  • October 31, 2021
  • 1 reply
  • 0 views

Hello there,

 

I am having some trouble on how our billable hourly rates have being automatically transferred to our invoices. We bill our clients by adding the hours we worked on their project to our invoices. We use the weekly timesheet tool to control the hours and prepare our invoices, as well as to prepare our payrolls.

I have my and my employee's billable hourly rates set properly on our weekly timesheets, as well as on he "Employee contact List Report". For some unknown reason, when we are doing our invoices, hour billable hourly rate (called RATE(CAD) on the invoices) are showing up incorrectly... as a fractional number (see images attached). How can I fix this? Previously, we would add the hours from our weekly timesheet, and the rate would be transferred properly... recently Quickbooks is changing the rates automatically for no reason. I hope I can get some help here :)

Thanks

1 reply

J
JamesM4
November 1, 2021

Hello 

 

It's essential that your billable hourly rate are showing up correctly on your invoices. Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks offers the tools and resources you need to get ahead with your work. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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