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Linda187
Dec 10, 2024 6:08 PM UTC
Question

Can't find cheque number that was printed

Hi

 

In doing my bank reconciliation, I came across a cheque that was cleared but not in QB.  When I run the missing cheque report, that cheque shows as missing but it was actually printed.  How do I go about figuring out what happened to that cheque? 

 

Thanks,

Linda

4 replies

BigRedConsulting
BigRedConsulting
Dec 10, 2024 6:54 PM UTC

Run the Audit Trail report and look for the check there.  If it existed, it'll show up and show that it was deleted.

Linda187Author
Dec 10, 2024 6:59 PM UTC

Thanks for the reply.  I did run that audit report and I see the cheque there with amounts.  If I had deleted or voided the cheque, I either wouldn't see the cheque (deleted) or I would see the cheque with $0 value. I reviewed the rest of the report but didn't see any other information related to that cheque.  Any other ideas?

 

Thanks again.

Linda

    JamesM4
    Dec 10, 2024 7:31 PM UTC

    Hello Linda. It's important you get the support you need so you're on the right track with your work. That said,  I recommend contacting our support team outside of the Community. A specialist will be able to assist you further so you're on the right track. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

     

    Feel free to keep me posted on how you make out. I'll be here.

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