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s_reynolds
January 14, 2023
Question

Cannot import bills from another accounting system.

  • January 14, 2023
  • 1 reply
  • 0 views

I am trying to import bills from another accounting system, however, I am getting an error that says some of the bills do not have numbers even though they all do.  The only thing I can think of is that it is because some of our suppliers include letters as part of their bill number.  I am I correct in thinking that this is the reason for the error?

1 reply

T
Trish_T
January 16, 2023

Hi s_reynolds,

 

Ensuring your bills are successfully uploaded in QuickBooks Online is essential to keep your books aligned.  I recommend contacting our Customer Care team outside of Community.  This will provide us with the opportunity to work with you directly, and get you back to business as soon as possible.  

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Let us know if you have any other questions.  We're always happy to help!

S
s_reynoldsAuthor
February 22, 2023

Discovered that this was a formatting issue. All the bills had a letter included in the bill number.  All I had to do was change the format from number to text and they imported.

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