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K
ken-ono-wandir-c
February 26, 2024
Question

Entering an expense, Payment account does not list the account I need. (In this case a shareholder loan/current liability I created). Worked before the stopped working

  • February 26, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JamesM4
February 26, 2024

Hi there, 

 

Thanks for contacting us in the Community. Recording your transactions is a vital step towards maintaining accurate books. I'll be happy to guide you in the right direction so you can get the resolution you need. 

 

In the event that an account used to appear before and now it doesn't, I recommend troubleshooting this by clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

 

Feel free to let me know what happens. I'll be here in case you have other questions.

 

K
ken-ono-wandir-cAuthor
February 27, 2024

I cleared the browser cache etc to no effect.  Entering receipts works as expected (maybe that's what I remembered). I'm able to search and choose a current liability for payment no problem.  It's just entering an expense where the options are restricted. (There's an unrelated problems with receipts that the multi-currency conversion rate is always 1 forcing my to go find the expense and modify it.)

J
JamesM4
February 27, 2024

I see. At this point, I recommend getting in touch with our support team so they can share your screen and help assist you further. This ensures you get the support you need in a timely fashion. Feel free to keep me posted on how you make out. I'll be one message away. 

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