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A
AJohnson7
August 2, 2023
Question

Expense Tax does not match what it says on the Receipt Supplied

  • August 2, 2023
  • 1 reply
  • 0 views

Hello! 

 

When I enter an expense (for example lets say a team member purchased materials at home depot) the HST in QBO when entering the expense does not match the HST on the receipt I am supplied with. 

 

Any reason for this? It's not always but its a pain enough that it makes my transactions not match and if I don't catch it I have trouble going back. 

1 reply

T
Trish_T
August 2, 2023

Hi AJohnson7,

 

Welcome to Community!  It's important that your sales tax is calculated and recorded accurately in QuickBooks Online.  Having a difference in HST on your forms can be concerning.  I'd be glad to help!

 

To ensure your sales tax is accurate, I suggest reviewing how the HST has been setup.  You can check the sales tax rates by going to Taxes > Sales Tax > Manage Sales Tax.  Although you can't edit a current sales tax rate, you can set up a new sales tax code.  If the issue persists, I recommend contacting us outside of Community for further review and possible investigation from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We'd be happy to assist!

 

 

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