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Sherry Lynn
February 23, 2022
Question

Fix a chart of account

  • February 23, 2022
  • 1 reply
  • 0 views

Hi, 

I have noticed that when I did my import of customers for Jan 1st, 2022 they were suppose to go to one of my 4000 (income accounts) but they have gone to an account called Services? 

 

Is their a way I can fix this? I really need to be able to change the account for each one of these that are entered wrong.

 

I hope someone as an idea of what I can do. 

Thank you

Sherry

1 reply

J
JamesM4
February 23, 2022

Hello Sherry Lynn, 

 

Welcome to the Community. QuickBooks is a powerful program that helps you get ahead with your work. I'd like to help make sure you get the support you need with this. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you with importing your customers into your account. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else

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