Has anyone else noticed an issue with uploading receipts? Clients are uploading them but they are not visible on the the Receipts page. Started last week.

Hi @cara10,

Welcome back to the Community! It's vital that all your transactions are entered correctly so that your books can be well balanced. QuickBooks is a great tool able to help you import receipts so you can have an image attached to the transaction in your books. I can provide some information about receipts.

If you are using the QuickBooks mobile app, I have a couple of suggestions that we can try to get the app in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.

• Android app via Google Play.
• iPhone, iPad, and Apple Watch app via the iTunes App Store.
• Get the download link through SMS.

If you or your clients keep getting the same problem, I highly recommend contacting our QuickBooks support team outside of the Community. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. 

Here are our contact details:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Take care!