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Feb 17, 2020 5:50 AM UTC
Question

How come my "Go to client's QuickBooks" drop down menu is no longer sorted by alphabetical order? Any fixes?

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1 reply

Feb 17, 2020 7:29 PM UTC

Hi there, 

 

It's good to have an accountant user reach out to the Community. It's vital you're able to view your clients in alphabetical order from the drop-down. 

 

QB Online is designed to show the clients in alphabetical order by default. Since your account isn't showing that, I recommend clearing cache and cookies on your browser.  Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.